Terms and conditions
General Terms and Conditions – Cycle Classic Tours – cctbikerental.com
Article 1 Definitions
1.1: In these General Terms and Conditions the following terms shall have the meanings hereunder assigned to them unless expressly stated otherwise or unless the context otherwise requires:
a. Cycle Classic Tours: the User of these General Terms and Conditions: Cycle Classic Tours registered at Steenwijk, Beukenhof 8, registered with the Chamber of Commerce under “KvK” number 53768248
b. Customer: the person who books an Activity through the Website;
c. Booking: the Booking of an Activity with a Service Provider made through the Website by the Customer;
d. Activity: the Activity booked by Customer through the Website, such as but certainly not limited to renting a bicycle of any type and any related accessories or renting a different means of transport, whether or not powered by a motor and/or electric unit or otherwise, participating in a (bicycle) tour and access to a (tourist) attraction;
e. Participant: the person who participates in the Activity;
f. Service Provider: the (bicycle) rental company, the company that organizes (bicycle) tours, the owner of a (tourist) attraction, and any other company that provides a (tourist) service to Customer;
g. Website: The website www.cctbikerentals.com is operated by Cycle Classic Tours and through which Customers may book activities with Service Providers.
Article 2 General
2.1: These General Terms and Conditions apply to all Bookings made through the Website by Customer.
2.2: Any deviations of these General Terms and Conditions will apply only if they have been expressly agreed in writing or by email.
2.3: In case one or more provisions of these General Terms and Conditions should be invalid or declared ineffective, the remaining provisions of these General Terms and Conditions shall remain in full force and effect. The invalid or ineffective provisions will be replaced by Cycle Classic Tours, taking into account the purpose and purpose of the original provision(s) to the extent as possible.
2.4: Cycle Classic Tours has the right to modify these General Terms and Conditions. The applicable version will be that version of the General Terms and Conditions that applied at the time of conclusion of the Booking.
Article 3 Offer
3.1: All offers indicated on the Website are free of engagement.
3.2: The prices of the Activities are indicated clearly on the Website.
3.3: Apparent typographical errors and printing errors are not binding on Cycle Classic Tours or Service Provider.
3.4: All prices indicated on the Website are expressed incl. of btw (Dutch VAT).
Article 4 The Booking
4.1: The Booking is concluded after the Customer has completed the Booking process through the Website. After the Customer has booked an Activity, Cycle Classic Tours will immediately send the Customer a confirmation of the Booking by email on behalf of the Service Provider. In case the Customer has not received a confirmation, the Customer is required to contact Cycle Classic Tours.
4.2: The Booking cannot be concluded until after the Customer has clicked the button indicating that the Customer accepts these General Terms and Conditions.
4.3: Customer is obliged to fully and truthfully provide all information that is requested during the conclusion of the Booking.
Article 5 Payment
5.1: How Customers can pay for the Booking is indicated on the Website.
5.2: Suitable security precautions have been taken to ensure that the online payment is processed safely.
5.3: If Customer merely pays a down payment to Cycle Classic Tours, Customer is obliged to pay the remaining costs of the Activity to Service Provider at the location of Service Provider.
5.4: Customer will be charged a booking fee of €5,- by Cycle Classic Tours.
Article 6 Right of withdrawal and cancellation
6.1: Based on the legal exception Customer cannot refer to a right of withdrawal. That means that the Booking cannot be canceled free of charge. In case one does not participate in the Activity the price of the Activity shall not be refunded to Customer.
6.2: A Service Provider may deviate from the provisions of Article 6.1. In case the Service Provider applies different cancellation conditions than those contained in Article 6.1, the Customer will be informed of said cancellation conditions before the conclusion of the Booking. Any down payments made to Cycle Classic Tours by Customer will not be refunded to Customer in case of cancellation by Customer.
Article 7 Activity
7.1: Access to the company of the Service Provider and participation in the Activity takes place at one’s own risk entirely.
7.2: The participant is obliged to comply with any rules and/or (safety) instructions of the Service Provider.
7.3: During the de Activity Participant is obliged to have a valid identity document.
7.4: Customer is responsible for the fact that the Participant that Customer signed up for the Activity complies with the provisions of these General Terms and Conditions.
7.5: In case an Activity is canceled by the Service Provider, for instance, due to weather conditions, or does not take place for any other reasons, the price paid for the Activity that has not taken place shall be refunded to Customer, unless the Activity has not taken place due to any acts and/or omissions on the part of Participant. Customers will be informed as soon as possible in case an Activity does not take place. Cycle Classic Tours can never be made liable for any damage caused to Customer, including any loss of enjoyment of the trip and any holidays taken that cannot be spent in the way desired by Customer since an Activity does not take place.
Article 8 Position of Cycle Classic Tours
8.1: Cycle Classic Tours will book services with Service Providers for and in the name of the Customer and any Participant(s) specified by the Customer. Said services are not provided by Cycle Classic Tours but by the Service Provider concerned. Cycle Classic Tours merely acts as an intermediary. Booking of an Activity by a Customer or participation in an Activity by a Participant results in a binding contract relationship with the Service Provider. Service Provider may declare that the general terms and conditions of Service Provider apply to said contractual relationship.
8.2: Cycle Classic Tours is in no way liable to Customer for the verification or for conducting any checks for the quality and solvability of the Service Provider or the quality of the Activity. The information indicated on the Website cannot be considered an endorsement or approval of the quality and/or service level of a Service Provider by Cycle Classic Tours. The use of information indicated on the website is entirely at the risk of the Customer.
8.3: Cycle Classic Tours is not responsible in any way towards Customer for any acts and/or omissions, statements, information provided, and such of Service Providers. This also includes a tour conducted by the Service Provider in a language that differs from the language booked by the Customer, as well as unavailability (or insufficient availability) of goods rented by the Customer at the Service Provider’s. In case the Service Provider fails to provide or incorrectly provides the services or in case of a tort on the part of the Service Provider towards Participant, Participant is required to make the Service Provider liable for that, not Cycle Classic Tours.
Article 9 Intellectual property
9.1: The texts, photos, images, (data)files, trade names and domain names, trademarks, and logos on the Website are protected by intellectual property rights and are vested in Cycle Classic Tours, its licensor or Service provider. Storage of the information of the Website (not including the information required to visit the Website), reproduction, modification, publication, distribution, transmission, selling, any other type of transfer of said information or
granting any rights in respect of said information to any third parties without the prior written consent of Cycle Classic Tours is strictly prohibited.
9.2: Customer shall not commit any acts that infringe the intellectual property rights of Cycle Classic Tours, its licensor, or the Service Provider.
Article 10 Complaints
10.1: Customer is required to notify Cycle Classic Tours of a complaint about the services of Cycle Classic Tours as soon as possible. If the complaint refers to services and/or the performance of a Service Provider, the Customer is required to notify the Service Provider concerned of said complaint, to enable the Service Provider to look into and resolve the complaint. If the complaint is not properly resolved by the Service Provider, the Customer may notify Cycle Classic Tours of said complaints, stating his reasons. Complaints about Service Providers will not be looked into by Cycle Classic Tours if the complaint has not been initially reported to the Service Provider.
10.2: In case Cycle Classic Tours looks into a complaint about a Service Provider, Cycle Classic Tours will merely act as an intermediary. Cycle Classic Tours is not responsible for acts and/or omissions of a Service Provider or for how the Service Provider handles the complaint.
10.3: Cycle Classic Tours will respond no later than 2 weeks after receipt of a complaint. If the complaint requires a longer time for handling, a confirmation of receipt will be sent containing an indication as to when a response to the content matter of the complaint will be given.
10.4: In case of a failure in the performance of its obligations towards Customer that is attributable to Service Provider, Cycle Classic Tours will refund to Customer no more than the costs of the Booking paid by Customer to Cycle Classic Tours to which the Activity concerned of Service Provider applies.
Article 11 Customer service
11.1: Customer service of Cycle Classic Tours may be reached in the following ways:
a. by email, address: firstname.lastname@example.org
b. by telephone, number: +31 561 85 1942
Article 12 Limitation and Prescription
12.1: The information and services indicated on the Website may contain technical errors and/or typographical errors. Cycle Classic Tours is not liable for such errors and/or mistakes.
12.2: The performance of the Website may be interrupted by for instance a malfunction or maintenance. Cycle Classic Tours is not liable for damage in case of temporary unavailability of the Website.
12.3: Cycle Classic Tours can never guarantee that the information on the Website is correct. Cycle Classic Tours will make every effort to ensure the consistency and accuracy of said information. External influences by for instance hackers are always possible, however, and may lead to distortion of information. Cycle Classic Tours is not liable for said distorted information.
12.4: Cycle Classic Tours is not liable for inconsistencies in photographic material or images of an Activity, descriptions of Activities, and other descriptions indicated on the Website that have been made available by the Service Provider.
12.5: Cycle Classic Tours cannot be required to compensate any damage that is a direct or indirect consequence of:
a. an event that is beyond the actual control of Cycle Classic Tours and therefore cannot be attributed to any actions and/or omissions on its part such as described in e.g. article 13 of these General Terms and Conditions;
b. any acts or omissions of Customer or Participant;
c. a (terrorist) attack.
12.6: Cycle Classic Tours is not liable for any damage however caused as a result of Cycle Classic Tours acting upon incorrect and/or incomplete information provided by Customer.
12.7: Cycle Classic Tours is not liable for damage caused to Participant due to arrest by the police and/or other authorities during the Activity on account of non-observance or alleged non-observance of legal requirements on the part of Participant. All consequences of this are for the account of the Participant.
12.8: Cycle Classic Tours cannot be made liable for:
a. theft and loss of or damage caused to property of Participant during the Activity;
c. (fatal) (traffic) accidents.
12.9: Cycle Classic Tours does not accept any liability for mental or physical damage or any other type of damage caused to the Participant in connection with the Activity. Cycle Classic Tours assumes that the Participant has adequate insurance coverage at the time at which the Participant takes part in the Activity, such as but not limited to health care insurance and travel insurance.
12.10: Cycle Classic Tours does not accept any liability towards Customer for indirect or consequential damage including (but not limited to) loss of data, loss of travel enjoyment, holidays taken, reputational damage, loss of income, loss of savings, and any fines imposed.
12.11: In case of Cycle Classic Tours should be liable for any damage the liability of Cycle Classic Tours shall be limited to the amount paid by the insurer of Cycle Classic Tours. If the insurer should not make any payment in any case or if the damage is not covered by the insurance the liability of Cycle Classic Tours shall be limited to the amount paid for the Activity by Customer, i.e. to that part of the Activity to which the liability applies.
12.12: Customer is obliged to instigate any legal claims within 1 year. In case of non-observance of that term by Customer, the legal claim will become prescribed.
Article 13 Force Majeure
13.1: Cycle Classic Tours is not obliged to fulfill any obligations towards Customer or to pay any damages in case of Force Majeure. Force Majeure will include but is not limited to a non-attributable default on the part of third parties engaged or Service Provider, bankruptcy of Service Provider, fire, theft, power interruptions, disruption of email traffic, interruption of the internet, virus infection or computer intrusions by third parties as well as any other situations beyond the decisive control of Cycle Classic Tours.
Article 14 Privacy
14.1: Cycle Classic Tours processes personal data following its privacy statement that is available on the Website.
14.2: In case Cycle Classic Tours is required to disclose confidential information to a third party specified by law or a competent court of law based on a legal regulation or a judgment by a court of law, and Cycle Classic Tours cannot invoke a legal privilege that is acknowledged or granted by law or a competent court of law, Cycle Classic Tours is not liable for damages or any compensation.
Article 15 Newsletter Subscription Terms and Conditions
15.1: By making a bike request or booking through our website, you acknowledge and agree to the inclusion of your email address in our newsletter subscription list.
This means that you may receive periodic newsletters, promotional emails, and updates from Cycle Classic Tours, related to our products, services, and relevant offers.
These terms and conditions (“Terms“) govern your (“you“, or “your” or “subscriber“) subscription and use of the Newsletter provided or made available to you by Cycle Classic Tours (collectively “Company“, “we“, “us” or “our“).
15.2: Consent to receive emailed information from our inquiries, newsletters, and event notification list services is opt-in, and your consent is given by one of the following methods: making a bike request from our website, making a booking from our website, or entering an email address into the newsletter box on our website.
By providing your email address during the bike request or booking process, you expressly consent to receive newsletters and other promotional materials from Cycle Classic Tours.
You understand that this subscription is separate from any transaction-related communications. The information provided in this newsletter is intended for general information purposes, no rights can be derived from said information.
15.3: You have the option to opt out of receiving newsletters at any time.
Each newsletter will include an unsubscribe link, allowing you to easily and instantly remove our email address from our newsletter subscription list.
You may unsubscribe at any time, using the link provided at the bottom of the latest (newsletter) email. Usually, this process is instantaneous, however, it may take a little while in some cases to remove your email address from our mailing list, but it will be done within 10 days of receipt of your instruction. If a subscriber is having issues with this, they can get in contact with us for further assistance via email@example.com
15.4: Your email address will only be used to send newsletters and promotional content related to Cycle Classic Tours.
We will not share, sell, or disclose your email address to third parties for marketing purposes without your explicit consent.
Cycle Classic Tours cannot be held liable in any way for the incorrect sending, receiving, or processing of the e-mail messages.
Cycle Classic Tours is not liable for any damage, direct and/or indirect, arising from or in any way related to these emails.
By subscribing to our newsletter service, you agree that personal information, including your name, email address, and any other details you provide with your bike request or booking, will be collected and stored by us and used for the process of managing your subscription.
When making a booking or bike request, your e-mail address will be added to your newsletter mailing list automatically.
15.5: Cycle Classic Tours will send newsletters once a month, but this can increase or decrease at any time.
We strive to provide valuable content and updates, but you can control the frequency of communication by opting out at any time.
15.6: Cycle Classic Tours reserves the right to update or modify these newsletter subscription terms and conditions.
Any changes will be effective immediately upon posting on our website.
It is your responsibility to review these terms periodically to stay informed about our practices.
We reserve the right to either modify or discontinue the newsletter at any time without notice.
We also reserve the right to unsubscribe users/visitors from our newsletter service without notice, for other reasons, we will do so for any subscriber we deem registered with false data/ information. By continuing to use our website and providing your email address for a bike request or booking, you indicate your understanding and acceptance of these newsletter subscription terms and conditions. MailChimp never uses the email address you provide for its purposes, and your email address is stored securely by MailChimp.
Article 15 Applicable law and competent court of law
15.1: Netherlands law applies to the Booking and the use of the Website.
15.2: Any disputes in connection with Agreements between Customer and Cycle Classic Tours shall be submitted to the competent court in the district in which Cycle Classic Tours is registered. If Cycle Classic Tours invokes this provision Customer has the possibility within one month to opt for the court of law that is competent based on the law.
The content matter of these General Terms and Conditions is protected by copyright. Duplication, publication, or reproduction of these General Terms and Conditions or parts of these General Terms and Conditions is prohibited.